Return Policy
Thank you for choosing our car headrest and car lumbar support. We are committed to providing you with a great shopping experience and want you to be satisfied with your purchase. However, if you are not satisfied with our products or your needs change, we provide the following return policy to ensure your rights.
Return validity period
We accept return requests within 14 natural days of purchase. If you decide to return the product within this period, we will try our best to provide you with convenient processing services.
About returns
Return conditions
To ensure a smooth return process, please note the following conditions:
- Within the return validity period of 14 natural days.
- There are no obvious signs of damage and stains on the car headrest or car lumbar support.
- Original packaging must be included.
Return process
If you decide to return a product, please follow these steps:
1. Find the orders you need to return in the order details of your account, submit your return application, and we will process it for you within 1-2 business days.
2. After applying for return, please send car headrest or car lumbar support to 1506 Menlo Ave, Clovis, California, 93611, and the recipient is Vashti Evans.
When returning, please use the original packaging and send it back with the completed return label (the return label is included in the original packaging).
3. After shipment, please email the order number and courier information to [email protected].
4. When we sign for receipt, the refund process will begin. The refund amount will be returned to your payment account within 1-2 business days. Refunds do not include shipping charges paid by the customer on their initial purchase. To check the refund status, please check your Paypal account or bank card.
Return shipping
If you choose to return the product due to quality or transportation issues, we will bear the return shipping costs.
If the item is returned due to personal reasons, the return shipping fee will be borne by the customer.
About exchange
Exchange conditions
- Car headrest and car lumbar support purchased at Fastcarhome.com.
- Less than 14 natural days have passed since receipt.
- Exchange of the same product.
Exchange process
1. Find the orders you need to exchange in your account order details, submit your exchange application, and we will process it for you within 1-2 business days.
2. After applying for an exchange, please send car headrest or car lumbar support to 1506 Menlo Ave, Clovis, California, 93611, with the addressee being Vashti Evans.
Please use the original packaging when returning the product and send it back with the return label (the return label is included in the original packaging).
3. After shipment, please email the order number and courier information to [email protected].
4. After we sign for it, we will send new car headrest and car lumbar support within 1-2 business days. Delivery time is 2-6 business days.
Exchange shipping
If you choose to exchange the product due to quality or transportation problems, we will bear the return shipping fee for the original product and the shipping fee for the new product.
If the product is exchanged due to the customer’s personal reasons, the customer will be responsible for the return freight of the original product and the delivery freight of the new product.
Relisting fee
You don’t have to pay to republish your product.
Refund
We will issue a refund using the original payment method you used to pay for the item. The refund amount will be returned to your payment account within 1-2 business days. Refunds do not include the $5 shipping fee paid by the customer on their initial purchase. To check the refund status, please check your Paypal account or bank card.
We want you to be happy with your purchase, but understand that sometimes returns are necessary. If you have any questions or require assistance, please contact Vashti Evans at [email protected] or +(1)(978) 349-8145. We will reply to you within 24 hours.
